Returns & Replacements Explained: Our 2-Minute Guide to Hassle-Free Exchanges
- Sophia R
- Jul 25
- 1 min read
At Airlinen, we work hard to ensure that all our linen meets high-quality standards before it reaches your property. Every item goes through a commercial laundry process, where it is cleaned at scale and inspected during automated quality control procedures.
However, due to the fast-paced nature of commercial laundry operations and our use of a pooled linen system, a small number of items—known as rejects—may occasionally fall short of expectations. These could include stains, rips, or general wear that make them unsuitable for use.
What to Do if You Receive a Reject
If you ever receive a reject, there’s no need to worry—we’ve made the process quick and easy:
Report Within 2 Hours. Send a message to the Airlinen Ops Team on WhatsApp within 2 hours of delivery. Include:
A clear photo of the item
The product type and size (if applicable)
The property ID or location
We’ll Replace It Promptly. Once reported, we’ll arrange a same-day replacement whenever possible to ensure minimal disruption for your team and guests.
Keep the Item Aside. Please set the reject item aside so our driver can collect it when dropping off the replacement.
No Replacement Needed? If a replacement isn’t required—perhaps you’ve found a workaround or the replacement won’t arrive at the time needed for your guests—we’ll issue a refund instead.
If you need further help, you can find more information on our support page. Alternatively, do not hesitate to get in touch at hello@airlinen.co.uk
We’re here to make your linen experience smooth, reliable, and hassle-free. Thank you for helping us maintain high standards across all our properties.
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