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How to manage your Airbnb, Short Let and Vacation Rental Key Access


There are a number of options regarding keys and access to properties.


From lockboxes hidden on railings down the road, to meeting the guests at the property, or the availability of a keynest location close by. These are all options and depending on the property type and location, each can play an active role in your guest’s experience. Our experience has shown that the lockbox system can create the biggest challenges. There are simply too many possibilities for error.


Most of the lockbox systems work with a combination code which allows all those in the know, to open the lockbox and access keys to the property. Cleaners, maintenance personnel and guests all have access to the same lockbox and all need keys for access at different times of the day, pre and post guest check in.


When keys are put back, the combination will need to be shuffled to stop anyone else learning the code and gaining access, something people can forget to do, and always do!

But lets start with the basics, putting the keys back! People forget to put the keys back and off they go, never to be seen again.


The amount of times cleaners have forgotten to replace keys or guests have flown back home with keys still in their back pockets still occurs. The costs of replacing such keys, the down time in bookings until this is done, and also, in most circumstances, due to security reasons, having to replace the entire door lock. Not a happy situation to say the least for the host or property manager.


One way of eradicating this issue would be to have two sets of keys. One for guests and one for cleaners or maintenance people etc. This will also allow there to always be a set of keys available, however this still leaves a gap of data regarding who last took the keys and when they did so too.


There is also no way of integrating a key sharing or access system with your online bookings.

But there is! We have worked with keynest for a number of years now and can say that they eradicate the majority of the aforementioned issues and come highly recommended.

Keynest provides a smart way of storing and dispatching keys to all that may need them. Working with local “nests” it allows keys to be stored, only to be released with randomised codes which change each time keys are returned.


For further information on what Keynest can do for you, and to take advantage of the 50% discount available to Airlinen clients, please visit https://www.airlinen.co.uk/keynest-smart-

key-exchange for more information.


Think about access and how you can make this part of your journey as smooth as possible.




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Airlinen provides all in one host solutions of linen hire, professional cleaning and luxury toiletries to Airbnbs, Shortlet and Serviced Apartments in London. If you haven’t had time to wash your linen, buy shampoo or simply clean the mirrors in the bathroom in time for the arrival of your guests; you can book online or over the phone with Airlinen and our drivers will deliver to you in 90 minute time slots, seven days a week. Even if you have left it until last minute, our system accepts last minute bookings on the actual day too. 

If you are in need of linen rental in London for a last minute guest, our drivers carry spare linen in case of emergencies, to support you as best as we can.

Our Airbnb linen rental consists of high premium quality white linen, professional cleaners who are properly trained and experienced to a hotel standard to ensure quality control and luxury toiletries to satisfy your guests.

Airlinen works hard to ensure customer satisfaction so you can constantly keep in touch with our team throughout the week and will also receive a notification which allows you to track your driver and be aware of the status of your delivery. You are never left in the dark with Airlinen!

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