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Hey! Help! I am a host, do I need a Property Manager?


During our time in the short-let world, we have witnessed some serious growth. Clients who started off with one property which they would let out while they were away on holiday, soon came to realise the joy in house sharing through the indirect relationship they found with guests and also realised how financially lucrative the whole experience can be too.


The above resulted in hosts expanding and trying to manage property on behalf of friends and family and soon before they knew it they were managing a small portfolio of properties and some even came out of their day jobs to this full time.


Like a proud parent, we watched such clients grow from strength to strength, each adding their own unique touch to guest experiences too. A bottle of wine on arrival, met by a kind note left by previous guests to the host, thanking them for the amazing experience. Property managers are great at this too. Although there are many and it might be quite a hard decision to make as to which one to go with, it can be a hard decision.

Deciding Factors when choosing a property management company

Commission rates should not be what dictates your decision. Although the bottom line and making money is important, this should not be your main metric.


Try to prioritise the following:

· After care once the guests have checked in

· Cleanliness and quality of cleans managed

· Access and Key management

· Compensation and complaints handling

· Reactive and proactive approach to issues raised

· Flexibility for your guests


You should perhaps book a short-let apartment from your short listed of property managers and see how they interact with you as a guest. Test them with hard questions and challenging scenarios such as requesting late check outs or arriving earlier than planned and seeing how they accommodate you.


The whole point of a property management company is to take the hassle and headache of managing the difficulties and challenges which come with any short-let property away from you.


You on the other hand should listen to their feedback and ensure that you do replenish and fix issues in the property if indeed you are responsible.

Our opinion is that when you do instruct a property manager, you should let them do their job. Step back and allow them to maximise the rental of your property and the enjoyment of your guest experience.


If you are going to interfere, you might as well do it yourself!



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Enquiry Form.  Please fill in the form below and we will get back to you as soon as possible.

Airlinen provides all in one host solutions of linen hire, professional cleaning and luxury toiletries to Airbnbs, Shortlet and Serviced Apartments in London. If you haven’t had time to wash your linen, buy shampoo or simply clean the mirrors in the bathroom in time for the arrival of your guests; you can book online or over the phone with Airlinen and our drivers will deliver to you in 90 minute time slots, seven days a week. Even if you have left it until last minute, our system accepts last minute bookings on the actual day too. 

If you are in need of linen rental in London for a last minute guest, our drivers carry spare linen in case of emergencies, to support you as best as we can.

Our Airbnb linen rental consists of high premium quality white linen, professional cleaners who are properly trained and experienced to a hotel standard to ensure quality control and luxury toiletries to satisfy your guests.

Airlinen works hard to ensure customer satisfaction so you can constantly keep in touch with our team throughout the week and will also receive a notification which allows you to track your driver and be aware of the status of your delivery. You are never left in the dark with Airlinen!

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