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The big debate: What shall I put as my check out & check in time?

First Impressions Count

First impressions count, and that’s why we all do what we can to ensure things are ready and presentable for when guests arrive. Fresh sheets, rolled up towels, plumped up on the edge of the bed and an ambience of freshness throughout.

However, the above does not always happen. Cleaners being forced to clean what might be mistaken as a war zone, issues with keys and access, (see our blog post about access and keys) and also the late checking out of guests, not leaving enough time for a thorough cleaning service or further problem solving. Any of the above can cause a real disaster and add real shock value, and not the kind you’d like for your arriving guests.

In this post we will be exploring what steps we can take with check out and check in times to eradicate negative first impressions, and to ensure guests start their stay remembering that you did what you promised to do, provide them with an amazing stay experience.

What is the best check out time and can it affect my bookings?

There are many schools of thought regarding check out times. However, before we discuss this, let me take this opportunity to have a moan. When on holiday, and, previously, staying in a hotel, what would really irritate me would be having to wake up early to make breakfast before 10am. Kitchen closed! Dreaded words.

The whole point of a holiday is to be able to relax, perhaps have a lay in after a long night out, without having to drag yourself out of bed to go and shove as much food from the breakfast buffet down your throat within the five minutes you have before the kitchen thoroughly closes all service. Thankfully, we now live in a world where we have short let rentals and this is a thing of the past, happy days. Moan over.

So, back to check out times. What is the best time to ask guests to check out by? One idea is 10am. What are the benefits with this? This will mean that most guests will set an alarm to be up for 8am, in time for a quick breakfast and to pack all remaining items ready to leave by 10am. If guests have a later flight, they may perhaps plan a quick outing before making their way to the airport. Win/win. Further, a 10am check out will allow an extra hour for the cleaner to start cleaning and for you as hosts or property managers to have enough time to sort out any last minute disasters before your new guests arrive for check in.

A 10am check out leaves a nice five hour window to solve any access issues, clear up any signs of a party from the night before and allows your cleaner to clean with ease, taking the time to do a proper job.

Now for the second school of thought. The later check out. I’m personally not convinced this is the best option as it revolves completely around the guest needing to check out and giving them all the time they need before leaving. Not leaving enough time for you to prepare everything for the next guest and make that all important first impression. Scary

However, advantages with this approach may lead to positive feedback and reviews, but on the flip side may also lead to negative feedback from the incoming guests “nothing was ready on arrival!” (rolling eyes)

Whichever approach you decide to take, do what you think will make all your guests happy, while leaving your team with enough time to prepare and create the ambiance your arriving guests deserve. They have imagined what their holiday will be like for days or even perhaps weeks before they arrive. Don’t spoil it for them 😊

Trust a professional cleaning team, perhaps Airlinen’s cleaning team! Find out more about our cleaning service across all locations

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Airlinen provides all in one host solutions of linen hire, professional cleaning and luxury toiletries to Airbnbs, Shortlet and Serviced Apartments in London. If you haven’t had time to wash your linen, buy shampoo or simply clean the mirrors in the bathroom in time for the arrival of your guests; you can book online or over the phone with Airlinen and our drivers will deliver to you in 90 minute time slots, seven days a week. Even if you have left it until last minute, our system accepts last minute bookings on the actual day too. 

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